We understand the waitlist process may initially seem daunting, so we are here to ease your minds.
Here's a very reassuring fact: your chance of getting off a waitlist for any class is currently higher than 80%!
The waitlist process explained:
When you book a class and end up on the waitlist, please treat it as if you’ve already secured a spot. You may be automatically added to the class up to 1 hour before it starts. If you can no longer attend, please make sure to cancel at least 12 hours before the class starts, or remove yourself from the waitlist if you're no longer able to join. If you’re still on the waitlist within 12 hours of the class start time and get added into the class, the system will consider this a confirmed booking. That means the usual fees will apply if you don’t attend or cancel within the 12-hour window.
If a spot becomes available with less than 60 minutes’ notice, we have a "Fast Fingers First" process. Everyone on the waitlist will receive a text alerting them to the available spot, and you can claim it instantly. When you receive the text, just respond with "1" to grab the spot, or "9" to cancel from the waitlist. The first person to respond with "1" gets the class!
How will I notified when I am off the waitlist?
You will be notified by an sms, an email and a push notification (if you have this enabled on your phone). If you get a spot, no action is needed to confirm your booking—you’re automatically added to the class.
How can I view my position on the waitlist?
You can check your position by logging into your Momence account.
Waitlist Fees:
To provide all members with the greatest chance to attend their desired classes/es, we enforce our cancellation policy.
If you remove yourself from the waitlist, no fees are charged. If you are added to the class within 12 hours of start time and cancel or do not attend the class, standard late cancellation or no-show fees apply (see Late Cancellation and No show Fees FAQ).
Clients have access to unlimited classes for just $15, across ALL studios during these 7 days.
The seven-day trial commences on the date of your first confirmed booking. If you are not added to a class off the waitlist, the trial commences on the date of your first confirmed booked class.
Our advice is to try all different types of classes during this trial week, as you never know what class type/s you may love!
Please note:
The first-week trial is available to new Premium Pilates & Fitness members only.
The first week trial is subject to class cancellation fees.
The trial does not roll on automatically to a membership. You cannot purchase the membership until your trial has finished.
To provide all members the greatest chance to attend their desired class/es, we enforce a cancellation policy:
Our weekly membership gives you access to unlimited classes at one studio location for only $35 a week. Once you purchase the membership, our booking system charges your nominated credit card or direct debit $70 a fortnight.
Your membership commences on the date of purchase, and this also determines the day your fortnightly payments will be processed. For example, if you purchase the membership on a Tuesday, your fortnightly payments will be processed Tuesday every two weeks. As soon as you purchase your membership, you can book classes up to two weeks in advance, up to the minute.
Membership CANCELLATIONS:
Our weekly memberships are part of a no lock-in contract. You can cancel your membership by written notice via email to hi@premiumpilates.com.au. Your membership will be cancelled after one fortnightly payment from first notice. You may still attend classes in this period.
Membership HOLDS:
We require 14 days written notice via email to hi@premiumpilates.com.au to place your membership on hold. You can still attend classes in this period. We offer a minimum of 1 week up to a maximum of 8 weeks hold.
Insufficient funds:
If your account is in arrears, your membership may be cancelled. Our system will attempt to process the amount at the same time every day for 4 consecutive days and an email notification is sent to you everytime a payment fails. Please ensure you have sufficient funds in your account so that the system can automatically try your membership again; there is no need for you to purchase another membership. If the payment is not successful after the 4th attempt, your membership will be cancelled and all pre-booked classes will be cancelled. Only then will you be required to purchase another membership.
Pilates is different from all our types of exercise for so many reasons. Pilates improves flexibility, endurance, core control and muscle strength, all whilst being low impact, gentle on joints and improving posture, which reduces the chance of injury. Pilates involves a strong mind-body connection, as well as improving breathing and it can be practiced throughout all stages of life! Imagine all the best benefits every form of exercise has to offer, put these benefits all together and you get Pilates!
We advise purchasing our First Week trial and trying all different types of classes! Your first week will not start until the day you attend your first class. Try our Pilates offerings; Matwork, and Reformer but also see if you like our other fitness classes, such as Barre, HIIT, Yoga and Stretch. You may be surprised by what you like!
Attending an Introductory class first is a must if you are a Pilates beginner or if it has been awhile between sessions. This class will teach you the fundamentals of Pilates, take you through a short workout on the mat and on the reformer and will help you get the most out of your future Pilates classes.
We've written a great blog about what to know before your first Pilates class; reading this will help get you started too!
Lastly, just jump in and try it! You've got nothing to lose and everything to gain.
Yes you can! Pilates is designed to be gentle on the joints and great for improving joint pain, such as lower back, knee, neck, etc.
Our PPF instructors are excellent at modifying exercises for injuries. It is great to get into the habit of informing your instructor/s of your injuries before a class starts, as this will help them to be prepared with a modification for you (if needed). Saying this, you must have medical clearance from a doctor or medical professional to attend group Pilates classes. Whilst our instructors do modify for injuries, they reserve the right to recommend you attend clinical Pilates classes at another studio if your injury is too debilitating for a group fitness class.
The machines are called reformers. A reformer class involves performing Pilates Matwork exercises on a piece of equipment, similar to a bed which has moving parts, springs and straps to help assist in movement. The reformer was actually designed to make Pilates' Matwork exercises more accessible for all. For example, as reformer machines are about chair height off the ground, it is much easier to get on and off than the floor.
The moving parts, springs and straps on a reformer machine can be a little scary, until you understand how they work. That is why we recommend attending an Introductory class if you have never done any reformer Pilates before, as you will learn all about the machine during this session.
Both are excellent! We recommend a combination of both Mat and Reformer classes for optimal Pilates benefits. Both class types will work the whole body strongly. Pilates on the mat uses body resistance and props, whilst the Reformer machine uses springs as resistance.
We run specific Mums n Bubs Reformer classes at both studios, where kids from newborns up to just before school age can attend.
Bring your bub in a pram, bassinet or capsule, whatever they are comfortable in. We also suggest bringing a bouncer or a mat for your bub to use if they don’t love the pram. You can also bring toys, snacks, whatever your bub/child may need. Bring that nappy bag that goes everywhere with you too! We recommend you bring headphones for your older children if they are watching on an iPad, as these classes can be noisy!
At our Camp Hill studio, we have a reception in which kids who are old enough to sit unattended can do so whilst you get your workout in! Unfortunately, we do not have this space at our Coorparoo studio so kids can only attend the Mums n Bubs classes.
You can start doing Pilates as soon as you are cleared by your medical practitioner. This is usually not until six weeks postnatal, if not longer. If you have never done Pilates before or if it has been a while between sessions, we highly recommend you attend an Introductory class without bub. To see when these classes take place, view our timetables.
- Socks are compulsory to attend all classes. You can purchase non slip grippy socks at our reception if you forget.
- Comfortable, breathable activewear is recommended.
- A water bottle is recommended, which you can fill up at the studio.
- You are welcome to bring a towel if you wish, particularly for cardiovascular classes, such as Strength X Cardio and Barre.
- Supportive sneakers are essential to attend Strength X Cardio classes.
We know our classes get pretty busy, however we also know that the waitlist process works really well! You can be automatically added from the waitlist any time UP TO 1 hour prior to the class commencing. For this reason, we encourage everyone to treat a waitlisted class the same way as a confirmed booking. This means cancelling out twelve hours before if you can no longer attend OR removing yourself from the waitlist when the notice time becomes insufficient for you.
How Fast Fingers First Works:
If you have never done Mat and / or Reformer Pilates before or have not done Pilates recently, it is essential that you attend an Introductory class. This class will teach you the fundamentals of Pilates on the mat, how to use the reformer safety as well as instructing you through a short workout on the mat and on the reformer. Attending this Introductory class will help you get the most out of your future Pilates classes.
Helpful tip: if you purchase the First Week Trial you can attend an Introductory class at any of our studios.
